Politique d’expédition
SHIPPING POLICY
Last updated: August 21, 2026
ORDER PRODUCTION
All illuko products are printed on demand especially for each order.
Production generally takes between 1 and 4 working days. Production times are estimates and may vary depending on the product, destination, printing facility, order volume and public holidays.
Production time is separate from delivery time.
SHIPPING DESTINATIONS
We currently ship to the countries available in the country selector and during checkout on illuko.com.
If no delivery option appears after entering an address, we are currently unable to ship the selected product to that destination.
SHIPPING COSTS
Shipping costs depend on the delivery country, product type, size and frame option.
The applicable shipping charge is displayed during checkout after the customer has entered the delivery address and before payment is confirmed.
Where a free-shipping offer is available, its conditions will be displayed on the website or during checkout.
DELIVERY TIMES
Estimated delivery times are displayed during checkout or communicated in the order information.
Delivery estimates begin after the product has been manufactured and dispatched. They do not include production time.
Delivery times are estimates and may be affected by customs processing, postal disruptions, adverse weather, public holidays or other circumstances outside our reasonable control.
FULFILMENT LOCATIONS
To reduce transportation distances and delivery times, orders are automatically routed to an appropriate printing facility based on the product and delivery destination.
Products may be manufactured and shipped from facilities located in different countries.
MULTIPLE PRODUCTS AND SHIPMENTS
Products in the same order may be manufactured at different facilities. As a result, an order containing several products may arrive in more than one parcel and on different dates.
No additional shipping charge will be requested after the order has been confirmed unless the customer requests a change or has provided incorrect or incomplete delivery information.
TRACKING
Tracking is provided when available for the selected product, destination and shipping service.
When tracking is available, the customer will receive the tracking information after dispatch. Some services or destinations may offer limited tracking updates.
INCORRECT OR INCOMPLETE ADDRESS
Customers must check their delivery address carefully before confirming an order.
If an address needs to be changed, contact us immediately at contact@illuko.com. We will try to update it, but changes cannot be guaranteed once the order has been processed or dispatched.
If a parcel cannot be delivered because the address provided by the customer was incorrect or incomplete, additional production or reshipping costs may be charged to the customer where permitted by law.
DELAYED OR MISSING ORDERS
If an order has not arrived within the estimated delivery period, please check the tracking information, the delivery address, the surrounding property and, where appropriate, with neighbours or the local delivery service.
If the order is still missing, contact us at contact@illuko.com with your order number.
An order that has not been received within 30 days of being placed may be investigated and, where appropriate, replaced or refunded. This does not apply where non-delivery was caused by an incorrect or incomplete address supplied by the customer, except where required by applicable law.
DAMAGED OR INCORRECT ORDERS
If a product arrives damaged, defective or incorrect, contact us as soon as possible at contact@illuko.com.
Please include your order number and clear photographs of the product, damage or defect, packaging and shipping label.
Do not return or dispose of the product before receiving our instructions. After verification, we will arrange an appropriate replacement or refund at no additional cost.
CUSTOMS DUTIES AND IMPORT TAXES
Orders may be produced locally or shipped internationally depending on product availability and destination.
For deliveries outside the European Union, customs duties, import taxes or handling charges may be imposed by the destination country. Where these charges are not collected during checkout, they may remain the responsibility of the recipient.
RESPONSIBILITY FOR DELIVERY
For consumers, responsibility for loss of or damage to an order passes when the customer, or a person designated by the customer other than the carrier, physically receives the product.
CONTACT
illuko
94 Avenue Denfert Rochereau
75014 Paris, France
Email: contact@illuko.com