Refund policy

Can I return an item if I change my mind ?
Because our artworks are printed exclusively on demand and custom-made for each individual order, we do not keep a physical inventory or warehouse storage. For this reason, we do not accept returns or exchanges for a simple change of mind (e.g., ordering the wrong dimensions, changing your room décor preferences, etc.). We kindly ask you to measure your walls and carefully review your cart before finalizing your order.

My artwork arrived damaged, bent, or defective. What should I do ?
We are sincerely sorry to hear that. Despite the durability of our packaging, shipping incidents can occasionally happen. You have a strict deadline of a maximum of 20 days after the actual delivery date to report the issue to us.

To instantly validate a free reprint with our printer, please send us an email containing:

Your order number.
A global photo of the shipping box (opened or closed).
A clear photo of the shipping label affixed to the outside packaging.
A photo of the print showing the bend or defect in its entirety.
A zoomed-in photo focusing on the exact detail of the damage.

Once verified by our support team, we will have a replacement printed and shipped entirely at our expense. You will not need to return the damaged item. No claims can be accepted after the 20-day window.

I received the wrong product (wrong model or wrong size). What is the procedure ?
If a logistical error occurred on our part or from our printing partner, please contact us within 20 days with a photo of the received item. We will send you the correct item immediately, with priority processing, and 100% free of charge.

What is the return address if a return is required ?
Crucial Warning: Never send a product back to the return address listed on the shipping label. Those are automated, robotic printing facilities. Any package sent there without prior authorization will be permanently lost and destroyed, which will void any possibility of processing a replacement or refund.

If, after a review of your case by email, a physical return is exceptionally authorized, the product must be sent to our central administrative address:

illuko > 94 avenue Denfert Rochereau > 75014 Paris, France