Terms of service

TERMS OF SERVICE

Last updated: August 21, 2026

OVERVIEW

This website is operated by illuko. Throughout the website, the terms “we”, “us” and “our” refer to illuko.

These Terms of Service govern your access to and use of illuko.com, including all information, features, products and services available through the website.

By visiting our website or purchasing a product from us, you agree to these Terms of Service, our Privacy Policy, our Refund Policy and our Shipping Policy. If you do not agree with these terms, you must not use the website.

Our store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products and services.

SECTION 1 – BUSINESS INFORMATION

Trade name: illuko
Business address: 94 Avenue Denfert Rochereau, 75014 Paris, France
Business registration number (SIREN): 792 591 034
Email: contact@illuko.com
Website: https://illuko.com

SECTION 2 – ACCESS TO THE WEBSITE

You may use this website only for lawful purposes.

You must not use the website to violate any applicable law, infringe intellectual property rights, transmit malicious software, collect personal information without authorisation, interfere with the security of the website or engage in fraudulent activity.

We reserve the right to suspend or restrict access to the website where reasonably necessary for security, maintenance or legal compliance.

SECTION 3 – PRODUCTS

illuko sells art prints, posters, framed prints and related wall-art products.

Our products are printed and fulfilled on demand by specialised printing partners. Production generally begins shortly after an order is confirmed.

We make every reasonable effort to display product images, colours, dimensions and descriptions accurately. However, colours may appear slightly different depending on the customer’s screen settings. Minor variations may also occur as a result of the printing and manufacturing process.

Customers must carefully check the selected design, size, paper and frame options before placing an order.

We reserve the right to modify or discontinue products, designs or options at any time. Changes do not affect orders that have already been accepted.

SECTION 4 – ORDERS

Placing an order constitutes an offer to purchase the products included in the order.

After an order is placed, the customer receives an electronic confirmation. We reserve the right to refuse or cancel an order for legitimate reasons, including suspected fraud, payment failure, pricing errors, product unavailability or an inability to deliver to the requested destination.

If we cancel an order after payment has been collected, the corresponding amount will be refunded using the original payment method.

Customers must provide complete and accurate billing, contact and delivery information.

SECTION 5 – ORDER CHANGES AND CANCELLATIONS

Because our products are printed on demand, orders may enter production shortly after confirmation.

Customers who wish to change or cancel an order must contact us immediately at contact@illuko.com. We will make reasonable efforts to process the request, but we cannot guarantee that an order can be changed or cancelled once production has started.

This provision does not affect any mandatory right of withdrawal available under applicable consumer law.

SECTION 6 – PRICES AND PAYMENT

Prices are displayed in the currency applicable to the customer’s selected country or market.

Unless clearly stated otherwise, prices shown to customers in the European Union include applicable value-added tax. Delivery charges and any other applicable costs are displayed before the customer confirms the order.

For deliveries outside the European Union, customs duties, import taxes or other charges may be imposed by the destination country. Where these charges are not collected during checkout, they may remain the responsibility of the recipient.

Available payment methods are displayed during checkout. The customer confirms that they are authorised to use the selected payment method.

SECTION 7 – SHIPPING AND DELIVERY

Products may be manufactured and shipped from different printing facilities depending on the product and delivery destination.

Production and delivery times displayed on the website are estimates. Before the order is confirmed, the customer will be informed of the applicable delivery conditions and estimated delivery period.

We are not responsible for delays caused by exceptional circumstances outside our reasonable control. However, nothing in this section limits the customer’s mandatory rights regarding delivery under applicable consumer law.

For consumers, responsibility for loss of or damage to the product passes when the customer, or a person designated by the customer other than the carrier, physically receives the product.

Customers must verify their delivery address before confirming the order. Additional costs caused by an incorrect or incomplete address may be charged to the customer where permitted by law.

Further information is available in our Shipping Policy.

SECTION 8 – RETURNS, WITHDRAWAL AND REFUNDS

Returns, withdrawal requests and refunds are governed by our Refund Policy, available at:

https://illuko.com/policies/refund-policy

Eligible customers may exercise their right of withdrawal within 14 days of receiving an order, in accordance with the conditions described in our Refund Policy and applicable consumer law.

The statutory right of withdrawal may not apply to products created according to a customer’s individual specifications or clearly personalised, such as products containing a personal name, photograph, text or other custom element.

Customers must contact us before returning a product. Products must never be returned to the printing facility address appearing on the parcel unless we have expressly instructed the customer to do so.

SECTION 9 – DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Customers should inspect their order after delivery.

If a product arrives damaged, defective or incorrect, the customer should contact contact@illuko.com as soon as possible and provide the order number, photographs of the product, photographs of the damage or defect, and photographs of the packaging and shipping label.

After verification, we will provide an appropriate solution, which may include a replacement or refund at no additional cost.

Customers must not return or dispose of a damaged or incorrect product until they have received our instructions.

Nothing in this section limits the customer’s rights under the legal guarantee of conformity or the guarantee against hidden defects.

SECTION 10 – LEGAL GUARANTEES

Consumers benefit from all mandatory legal guarantees applicable in their country of residence.

For customers protected by French consumer law, products are covered by the legal guarantee of conformity and the legal guarantee against hidden defects under the conditions provided by French law.

Any commercial return or replacement procedure offered by illuko or its printing partners is additional to these legal rights and does not replace or restrict them.

SECTION 11 – INTELLECTUAL PROPERTY

The website and its content, including the illuko name, logo, designs, illustrations, photographs, product images, graphics, text and layout, are protected by intellectual property law.

Unless expressly authorised in writing, website content may be used only for personal and non-commercial purposes. It may not be copied, reproduced, modified, distributed, sold, licensed, published or commercially exploited.

Purchasing a physical print does not transfer copyright or any other intellectual property rights in the artwork.

SECTION 12 – CUSTOMER CONTENT AND COMMUNICATIONS

If a customer submits information, photographs or other materials in connection with an order or customer-service request, the customer confirms that they have the right to provide those materials.

We may use the submitted materials only to process the order, resolve the request, prevent fraud or comply with legal obligations.

Customers must not submit unlawful, harmful, defamatory or rights-infringing content.

SECTION 13 – THIRD-PARTY SERVICES

Certain website functions and services are provided by third parties, including Shopify, payment providers, delivery companies and printing partners.

The use of these providers does not remove illuko’s responsibilities as the seller towards the customer.

Links to external websites may be provided for convenience. We are not responsible for the content or practices of independent third-party websites.

SECTION 14 – PRIVACY

Personal information is processed in accordance with our Privacy Policy:

https://illuko.com/policies/privacy-policy

Shopify may also process personal information in order to provide and secure the e-commerce platform.

SECTION 15 – REVIEWS AND FEEDBACK

Customers may submit genuine reviews, comments and feedback about our products and services.

Submitted content must not be unlawful, misleading, abusive, defamatory, obscene or infringe the rights of another person.

By submitting a review or other content for publication, the customer grants illuko a non-exclusive, worldwide and royalty-free right to reproduce and display that content for the operation and promotion of the store, subject to applicable law.

SECTION 16 – ERRORS AND AVAILABILITY

We may correct typographical errors, inaccurate descriptions, technical errors or incorrect prices appearing on the website.

If an error affects an order already placed, we will inform the customer as soon as reasonably possible and, where necessary, offer the customer the choice between confirming the order with the corrected information or receiving a refund.

SECTION 17 – LIABILITY

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability arising from fraud, gross negligence, personal injury or mandatory consumer protection rights.

Subject to applicable law, illuko is not responsible for indirect losses that were not reasonably foreseeable when the order was placed.

The customer remains responsible for using products appropriately and following any product care or safety instructions provided.

SECTION 18 – FORCE MAJEURE

We will not be responsible for a delay or failure caused by an event outside our reasonable control, including natural disasters, major transport interruptions, strikes, war, government restrictions, telecommunications failures or serious disruption affecting a production facility.

We will inform affected customers where reasonably possible and take appropriate steps to reduce the consequences.

SECTION 19 – CHANGES TO THESE TERMS

We may update these Terms of Service to reflect changes to our website, products, business practices or legal obligations.

The latest version will be published on this page with its updated date. Changes will not retroactively reduce rights acquired under an order already confirmed.

SECTION 20 – GOVERNING LAW AND DISPUTES

These Terms are governed by French law, without depriving consumers residing in another country of any mandatory protections granted by the law of their country of residence.

In the event of a dispute, customers should first contact us at contact@illuko.com so that we can attempt to find an amicable solution.

Consumers may also use the consumer mediation procedure described in our Conditions of Sale.

If no amicable resolution is reached, the customer may bring proceedings before any court having jurisdiction under applicable consumer law.

SECTION 21 – CONTACT

Questions about these Terms of Service should be sent to:

illuko
94 Avenue Denfert Rochereau
75014 Paris, France
SIREN: 792 591 034
Email: contact@illuko.com